Latest News & Articles
Enhancing Security with IT and HR Collaboration
Posted on September 21st, 2016
When it comes to data security in any organization, it’s usually the IT department that is responsible. However, some experts believe that IT departments shouldn’t be solely tasked with these…
READ MORE
Contact Center Communications Should Be Customer-Oriented
Posted on September 07th, 2016
Businesses are always looking to secure a competitive edge in the market. Many brands continue to integrate streamlined solutions to foster greater growth in their industries. No truer is this…
READ MORE
The Top Questions About VoIP, Demystified
Posted on August 17th, 2016
Voice over Internet Protocol (VoIP) services continues to soar in global popularity. These business phone systems simply have more advantages than traditional phone systems, including: Centralization of communications Better features…
READ MORE
The Growing Benefits of Unified Communications
Posted on August 03rd, 2016
The use of unified communications (UC) has dramatically increased in recent years. However, many customers still do not have a firm grasp of all of its benefits. In fact, studies…
READ MORE
Know When It’s Time to Scale the Call Center
Posted on July 20th, 2016
Call center managers are always looking for ways to cut costs and secure optimal efficiency. Part of their job is also to recognize when financial constraints and restrictions are already…
READ MORE
5 Little-Known Features of VoIP
Posted on July 06th, 2016
Since its inception, Voice over Internet Protocol (VoIP) services have been utilized by businesses in many industries. From call forwarding to voicemail, these applications offer a range of useful features,…
READ MORE
Deployment Steps for SIP Trunking
Posted on May 26th, 2015
Session Initiation Protocol (SIP) technology and Voice over Internet Protocol (VoIP) deliver telephone services and Unified Communications via the Internet. SIP trunks, which bypass traditional telephone lines to route traffic…
READ MORE