Latest News & Articles
Contact Center Software for a Better Customer Experience
Posted on December 11th, 2019
Contact centers provide a vital avenue through which a business interacts with its customers. Whether through inbound or outbound communications, businesses need to provide personal, professional, and reliable opportunities for…
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Adopting Video Conferencing Tools? Ask These Questions
Posted on November 12th, 2019
Video conferencing used to be the ultimate, high-tech office collaboration tool. We envisioned swanky boardrooms decked out with digital video cameras, audio equipment, high-def screens, and fiber optic networking equipment…
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What’s Elevating IoT and How Does That Apply to Your Business?
Posted on October 08th, 2019
The forces behind the rise of the Internet of Things (IoT) are no doubt powerful and transformative. New protocols, services, and systems will support the emerging IoT economy in many…
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Ask These Questions to Find the Right Managed WAP Provider
Posted on September 10th, 2019
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless access. Mainstream Wireless Access Points…
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Advanced Disaster Recovery Models Explained
Posted on August 13th, 2019
Disaster recovery (DR) strategies are continuing to evolve to become an even greater focus on the modern enterprise. Just like insurance, no one wants to plan for the worst, but…
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Overcoming Concerns About Moving to G Suite
Posted on July 09th, 2019
As cloud-based collaboration tools become more accessible and affordable, businesses of all sizes are finding themselves considering which platform is best suited for their business. For many, Google’s G-Suite (formerly…
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Detect and Remediate Threats with Threat Intelligence and Security-as-a-Service
Posted on June 11th, 2019
When it comes to enterprise security, let’s just say there’s no rest for the weary. Cyber threats continue to escalate, not only in the volume of cyber-attacks but also in…
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3 Ways to Improve the Customer Journey
Posted on May 14th, 2019
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all…
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Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options
Posted on April 09th, 2019
SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you…
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Defining SD-WAN and Hybrid WAN
Posted on March 12th, 2019
The concepts that make up Software-defined Wide-Area-Networking, or SD-WAN, are anything but new. They include encryption technologies, subscription-based pricing, network overlays, and path controls, which have been used in the…
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