The Top Questions About VoIP, Demystified

Voice over Internet Protocol (VoIP) services continues to soar in global popularity. These business phone systems simply have more advantages than traditional phone systems, including:

  • Centralization of communications
  • Better features and flexibility
  • Greater cost-efficiency

Following are some timely answers to the most commonly asked questions about VoIP services.

How Does VoIP Work?

VoIP technologies have made it easier for companies to conduct daily business in a timely and effective manner. VoIP has streamlined the communications process for businesses, allowing them to communicate with clients, staff, and employees across a unified and comprehensive platform. In a nutshell, this is how VoIP works:

  • Voice is sampled by recording devices and converted into packets of data.
  • Recording devices store data packets locally, while VoIP sends packets over Internet connections to VoIP providers.
  • Modem-like devices are then used to convert packets back into audio for communications purposes.

VoIP telephone systems can be used to place outgoing calls via cell phones, digital devices, or, in some cases, traditional landlines. The difference is that no special or additional equipment is required to place or receive calls. As a result, it is cheaper to utilize VoIP than conventional phones for commercial and private use.

Does VoIP Offer Good Sound Quality?

While VoIP did have sound quality issues in the past, enhancements and upgrades have alleviated those problems. Today, VoIP technologies guarantee crisp and clear audio for users. In fact, it’s impossible to differentiate between VoIP and traditional landline quality. Both incoming and outgoing calls are clean and static-free across the network.

What Are Some Popular VoIP Features?

VoIP features range from call forwarding and file transfers to instant messaging. VoIP technologies can easily be integrated with video conferencing tools for meetings and presentations. Users are also able to share screen captures, along with ensuring optimal connectivity to extensions for clients and customers. There are a host of additional benefits, including the following:

  • VoIP services are reliable, cost-effective, and remove the need for costly and expensive business phone systems.
  • Most providers offer convenient and affordable monthly, quarterly, or yearly plans and subscriptions.
  • VoIP seamlessly integrates with all existing communications software, hardware, and components.

Additional VoIP features include voicemail, downloadable mobile apps, and maximum correlation with BYOD plans for in-house and remote staff.

What About Service Interruptions or Downtime?

Traditional business phone systems are susceptible to service interruptions or downtime. Storms can result in downed power lines and businesses waiting for countless hours to reconnect. VoIP eliminates the wait time by guaranteeing constant connection, no matter the weather or other factors. VoIP connections are consistent, weather-proof, and ensure all users are always online and won’t miss calls.

VoIP boasts many advantages for business or home use. With VoIP systems, providers receive the calls first then pass it to subscriber modems for delivery.

If Internet connection problems are present, VoIP systems can easily reroute calls to other devices. Contact us today if you’re ready to make the switch to VoIP.


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