SIP trunking or hosted PBX? That is the VoIP implementation debate.
Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business.
As is true for any business technology decision, it’s important to know both sides of the story—the pros and cons of SIP trunking and hosted PBX.
When Does SIP Trunking Make Sense for VoIP?
SIP trunking services act as a gateway so you can move your on-premise PBX to VoIP.
With SIP trunks, connecting on-premise equipment to an internet telephony service provider; you can replace legacy primary rate interfaces (PRI) or analog lines and enhance your current system with the typical VoIP features (automated attendant, voicemail, automatic call distribution, call transferring, and more).
Keeping your communications system on-premise comes with a few distinct advantages as you transition to VoIP:
Even if these benefits seem valuable, you can’t plan a move to VoIP with SIP trunking if you don’t have a dedicated IT staff. You’ll need experienced IT personnel to manage bandwidth demands and troubleshoot inevitable issues on-premise.
Not only that, but SIP trunking comes with significant CapEx demands as you implement an on-premise phone system with local hardware. If those upfront costs are too much or a challenge to manage your business, hosted PBX might be more appropriate.
When Should You Consider Hosted PBX?
Hosted PBX is a complete communications solution. Once the hosted PBX is connected to your PSTN, the service provider takes care of the management tasks that SIP trunking demands of internal staff.
The benefits of hosted PBX include:
As you look at these benefits, just keep in mind that the service is entirely reliant on your internet connection—if you haven’t invested in strong connectivity, the whole system could suffer.
Hosted PBX vs. SIP Trunking—It All Depends on Your Situation
It would be nice if there were a simple answer to the hosted PBX vs. SIP trunking debate. However, the reality is that both are viable options for companies of all sizes.
When in doubt, consider your internal IT staff—can they really handle the additional responsibility of supporting VoIP if it’s kept on-premises?