The Pros & Cons Of VoIP – Some Interesting Facts That You May Have Missed

VoIP phone systems are prevalent in the enterprise world, and many people are familiar with these systems. The technology is set to supersede the PSTN over the next decade. Phone carriers have already announced sunset dates for the older network in certain areas. There are some things about VoIP that are not common knowledge and some facts that you missed.

The first VoIP call was made in 1974. VoIP started making headlines relatively recently, although it took a while. Many people think this technology is relatively new when it has been around for a time.

If you have not used a VoIP phone service, you may not realize you don’t need a phone to make calls. VoIP technology doesn’t depend on any device.

A VoIP phone service saves 90% of the costs of international calls. Businesses do not need special equipment to make VoIP calls, nor do they need to purchase software licenses or run servers. Clients are not required to own, repair, and maintain their equipment.

Setup costs for a cloud VoIP phone could be nothing. A primary VoIP phone in the cloud will cost nothing. The most basic business plan will offer many features for free. You can pay as you go or buy bundles of minutes in advance. The business only pays for the calls made on the service. There is no hardware to purchase or contract to sign, and the customer is free to switch providers at any time.

Most people can’t tell it’s VoIP. VoIP technology improved, and vendors found innovative solutions to long-standing problems. You can hardly tell the difference between landline and VoIP call. Few can detect if they are talking using VoIP or using the PSTN.

So what are the advantages of VoIP?

Lower Cost. The number one benefit for businesses is the low cost per call. Instead of relying on the traditional landline infrastructure, VoIP operating costs are much lower because the monthly fees are generally less expensive, domestic calls are free, and there are fewer in-house resources necessary to maintain the system.

Scalability. With landlines, you have to add new lines as your business grows continually or you open a new location. A VoIP system allows you to grow without purchasing additional hardware or paying for added lines.

Full Remote Capacity. As long as there’s an internet connection, calls can be sent to a cell phone, laptop, or tablet. This means you can have one business number, and your team can answer from anywhere. 

Convenient Conferencing. Because you’re already using a converged data network for your communications, rather than dedicated phone lines, setting up and participating in a conference call is efficient, easy, and included in your VoIP system – including video calls.

Are you interested in learning more about the pros and cons of using VoIP? Reach out to one of our experts today to dig deeper into the pros and cons of this technology.


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