Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system—such as voicemail, fax, conference calling, and others—from anywhere that has an internet connection. This means that employees can work from anywhere in the world while still making a positive impression on clients with a professional business phone system.
A study conducted at Stanford University and a Remote Collaborative Worker Survey by ConnectSolutions (now CoSo Cloud), as well as others, have found that there are benefits for both employers and employees when employees have the option to work remotely. Among these is increased productivity. Hosted PBX systems provide advanced features that used to only be available in an office setting but can now be accessed by a company’s employees anywhere in the world. These systems foster greater employee productivity through features such as the following:
If an employer ever worries that productivity is falling among remote employees, the hosted PBX system also has features that can generate reports that help monitor productivity. With the ability to identify gaps in productivity, employers can develop strategies to encourage greater efficiency and productivity among remote employees.
In addition to promoting more productive remote working opportunities for employees, hosted PBX systems are also cost-effective and low maintenance. By making remote working easier and more productive, companies may require less office space, thus reducing overhead costs. Additionally, with a hosted PBX system companies don’t need to spend valuable resources to install or maintain a phone system, and there is no required hardware or maintenance. Instead, employees install the service by simply downloading the app to their computers or mobile devices. It is also easy to add and remove lines as needed. Companies only pay for the minutes the employees use, and they receive an invoice that includes all of the company’s employees, making payment easier and eliminating the need for remote employees to prepare and submit their personal phone bills for reimbursement.
With all the benefits hosted PBX has to offer, companies who make the switch will undoubtedly see substantial increases in cost savings and remote employee productivity.