The use of unified communications (UC) has dramatically increased in recent years. However, many customers still do not have a firm grasp of all of its benefits. In fact, studies have shown that IT decision-makers don’t fully comprehend the impact UC can have on their companies. While most users do recognize advantages like increased productivity and scalability, they tend to overlook a myriad of other benefits.
UC Provider Roles
In order for customers to understand all the benefits of UC, providers must do the following:
UC offers a wealth of benefits. Following are some features that are often overlooked, but should be included in all provider-customer conversations.
UC Is Truly Flexible
UC, combined with cloud technologies, offers a flexible platform for adopting new services. In fact, UC can seamlessly integrate with all existing hardware, software, and infrastructure. This eliminates any complex obstacles or barriers when incorporating new applications and technologies for business communications or management. UC also enables businesses to access all services from one unified and cohesive network.
UC also features self-service tools for all customers, partners, and even new employees. In fact, the latest UC models offer:
Optimizing Investments for Clients
UC also allows key resources to reside on platforms that are available anywhere and at any time. Clients can access UC networks to check on ongoing business directives and investment strategies. These tools are even beneficial for companies that hire employees to form out of state or country. By connecting them to existing UC services, they can easily understand their roles within the company and feel a part of the team.
Customization for Different User Profiles
UC can enhance business productivity and performance across the board. In fact, these tools even facilitate customization for different user profiles. This helps:
These are but a few growing benefits of UC for any new or existing business. For more information, it is best to consult with a UC expert or company today.