Latest News & Articles
Cloud Technology Provides Enhanced Functionality and Scalable Data Storage for Call Centers
Posted on August 14th, 2018
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has…
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Know When It’s Time to Scale the Call Center
Posted on July 20th, 2016
Call center managers are always looking for ways to cut costs and secure optimal efficiency. Part of their job is also to recognize when financial constraints and restrictions are already…
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