Latest News & Articles
Benefits of Cloud Contact Centers
Posted on March 11th, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a modern omnichannel marketing strategy. Even…
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Challenges of Video Conferencing
Posted on December 03rd, 2020
With companies having employees across multiple locations and working remotely, video conferencing has become a standard communication tool for many businesses. Video conferencing provides a cost-effective alternative to face-to-face meetings…
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Planning Your Move to Cloud-based Unified Communications (UC)? Follow These Tips
Posted on August 04th, 2020
Recruiting top talent, adding new customers, remote collaboration - all of these activities require having an effective business communication system. But if you're relying on conventional PBX telephone equipment, or…
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How to Select the Right Cloud Contact Center Vendor
Posted on June 02nd, 2020
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service…
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Increasing Remote Workers’ Productivity through Hosted PBX
Posted on May 05th, 2020
Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system—such as voicemail, fax, conference calling, and others—from anywhere that…
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Defining Unified Communication & Collaboration
Posted on February 04th, 2020
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was…
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Contact Center Software for a Better Customer Experience
Posted on December 11th, 2019
Contact centers provide a vital avenue through which a business interacts with its customers. Whether through inbound or outbound communications, businesses need to provide personal, professional, and reliable opportunities for…
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Adopting Video Conferencing Tools? Ask These Questions
Posted on November 12th, 2019
Video conferencing used to be the ultimate, high-tech office collaboration tool. We envisioned swanky boardrooms decked out with digital video cameras, audio equipment, high-def screens, and fiber optic networking equipment…
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Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options
Posted on April 09th, 2019
SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you…
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Cloud Technology Provides Enhanced Functionality and Scalable Data Storage for Call Centers
Posted on August 14th, 2018
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has…
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