Latest News & Articles
Contact Center as a Service – How Is CCaaS Transforming The Customer Experience?
Posted on May 10th, 2022
CCaaS, or Contact Center as a Service, is a software deployment that enables businesses to purchase only the technology that they need. Operated by a vendor, CCaaS can reduce IT,…
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Support For An Ongoing Demand For Unified Communications & Collaboration
Posted on April 12th, 2022
The past several years have seen an incredible evolution in the way businesses operate, including the way employees communicate, share ideas, and tackle new projects. With most of the workforce…
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When’s the right time to move to Unified Communications (UC)?
Posted on October 13th, 2021
Unified Communication is a valuable tool for businesses looking for technology to cut spending on communication costs, free up IT, and give users access to mobile-friendly options. UC combines all…
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Jump Into The Cloud & Watch Your Business Grow
Posted on September 09th, 2021
We’ve long understood that making customer service a priority is a critical step to establishing a company’s brand credibility. In an increasingly competitive market with more discerning customers, buyers expect…
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POTS Lines – The Aging Technology and Why It Should Be Replaced
Posted on August 09th, 2021
With the endless technological advances today, it may be easy to forget about older lines of communication, such as POTS lines. You are not alone. If you still have active…
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Questions You Should Be Asking Your VoIP Provider
Posted on July 08th, 2021
As Voice-over-IP (VoIP) phone services continue to become more reliable, cost-effective, and include advanced features, businesses of all sizes are taking notice. Many companies are interested in cloud-based phone services…
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Benefits of Cloud Contact Centers
Posted on March 11th, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a modern omnichannel marketing strategy. Even…
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Challenges of Video Conferencing
Posted on December 03rd, 2020
With companies having employees across multiple locations and working remotely, video conferencing has become a standard communication tool for many businesses. Video conferencing provides a cost-effective alternative to face-to-face meetings…
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Planning Your Move to Cloud-based Unified Communications (UC)? Follow These Tips
Posted on August 04th, 2020
Recruiting top talent, adding new customers, remote collaboration - all of these activities require having an effective business communication system. But if you're relying on conventional PBX telephone equipment, or…
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How to Select the Right Cloud Contact Center Vendor
Posted on June 02nd, 2020
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service…
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