Posted on May 10th, 2022
CCaaS, or Contact Center as a Service, is a software deployment that enables businesses to purchase only the technology that they need. Operated by a vendor, CCaaS can reduce IT,…
READ MOREPosted on December 11th, 2019
Contact centers provide a vital avenue through which a business interacts with its customers. Whether through inbound or outbound communications, businesses need to provide personal, professional, and reliable opportunities for…
READ MOREPosted on May 14th, 2019
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all…
READ MOREPosted on September 07th, 2016
Businesses are always looking to secure a competitive edge in the market. Many brands continue to integrate streamlined solutions to foster greater growth in their industries. No truer is this…
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