Latest News & Articles
Contact Center as a Service – How Is CCaaS Transforming The Customer Experience?
Posted on May 10th, 2022
CCaaS, or Contact Center as a Service, is a software deployment that enables businesses to purchase only the technology that they need. Operated by a vendor, CCaaS can reduce IT,…
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Support For An Ongoing Demand For Unified Communications & Collaboration
Posted on April 12th, 2022
The past several years have seen an incredible evolution in the way businesses operate, including the way employees communicate, share ideas, and tackle new projects. With most of the workforce…
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Inventory Management – Things To Look Out For And Why To Invest For Your Business
Posted on February 08th, 2022
Telecom inventory management is described as the tracking and coordinating physical assets and service agreements. It means knowing what equipment you have in your possession. This ultimately helps better manage…
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POTS Lines – The Aging Technology and Why It Should Be Replaced
Posted on August 09th, 2021
With the endless technological advances today, it may be easy to forget about older lines of communication, such as POTS lines. You are not alone. If you still have active…
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Taking the Reliable Route – Which Way Will You Turn?
Posted on May 13th, 2021
When contemplating Software-defined WAN vs. Multiprotocol Label Switching (MPLS), it is essential to consider one of MPLS’s most important characteristics: reliability. MPLS generally offers superior quality of service (QoS) to…
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Defining Unified Communication & Collaboration
Posted on February 04th, 2020
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you'd find a closet where PBX equipment was…
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