Benefits of Cloud Contact Centers
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
March 11, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
Today, there are so many as-a-service options there’s a whole new category to describe this computing model – Everything-as-a-Service! It’s written as XaaS for short,
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able
Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system—such as voicemail, fax, conference
Today doing more with less isn’t enough. Companies are looking to do more even more, with even less. That’s primarily why more businesses are turning
For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you’d find a
More and more organizations today are deploying cloud-based solutions to help simplify complex IT architectures and to drive down IT spending. In fact, a study
Video conferencing used to be the ultimate, high-tech office collaboration tool. We envisioned swanky boardrooms decked out with digital video cameras, audio equipment, high-def screens,
No two companies are exactly the same. Even those in the same industry have different requirements when it comes to their network infrastructure and wireless