CCaaS, or Contact Center as a Service, is a software deployment that enables businesses to purchase only the technology that they need. Operated by a
As Voice-over-IP (VoIP) phone services continue to become more reliable, cost-effective, and include advanced features, businesses of all sizes are taking notice. Many companies are
When contemplating Software-defined WAN vs. Multiprotocol Label Switching (MPLS), it is essential to consider one of MPLS’s most important characteristics: reliability. MPLS generally offers superior
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
Today companies of all sizes feel an increasing need to devote more time and resources to network security. And, for a good reason. Everywhere we
Recruiting top talent, adding new customers, remote collaboration – all of these activities require having an effective business communication system. But if you’re relying on
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able
Disaster recovery (DR) strategies are continuing to evolve to become an even greater focus on the modern enterprise. Just like insurance, no one wants to
