Latest News & Articles
Benefits of Cloud Contact Centers
Posted on March 11th, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a modern omnichannel marketing strategy. Even…
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Challenges of Video Conferencing
Posted on December 03rd, 2020
With companies having employees across multiple locations and working remotely, video conferencing has become a standard communication tool for many businesses. Video conferencing provides a cost-effective alternative to face-to-face meetings…
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Adopting Video Conferencing Tools? Ask These Questions
Posted on November 12th, 2019
Video conferencing used to be the ultimate, high-tech office collaboration tool. We envisioned swanky boardrooms decked out with digital video cameras, audio equipment, high-def screens, and fiber optic networking equipment…
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3 Ways to Improve the Customer Journey
Posted on May 14th, 2019
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all…
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