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We’ve long understood that making customer service a priority is a critical step to establishing a company’s brand credibility. In an increasingly competitive market with
September 9, 2021
We’ve long understood that making customer service a priority is a critical step to establishing a company’s brand credibility. In an increasingly competitive market with
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able
Contact centers provide a vital avenue through which a business interacts with its customers. Whether through inbound or outbound communications, businesses need to provide personal,
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions
The concepts that make up Software-defined Wide-Area-Networking, or SD-WAN, are anything but new. They include encryption technologies, subscription-based pricing, network overlays, and path controls, which
As cloud services continue to become more pervasive in organizations big and small, companies are looking for smarter ways to manage and evaluate cloud expenses.
When it comes to understanding the real business impact of the big data era, look no further than the exponential growth rate of the Apache
It’s more apparent than ever that a high level of data sharing in an Industry 4.0 ecosystem will put a tremendous amount of strain on