Latest News & Articles
Why is Telecom Spending So Hard to Manage?
Posted on January 11th, 2022
In today's digital world, it's no surprise that a significant expenditure for many businesses is telecom expenses. That's primarily because having a reliable, cohesive telecom infrastructure is critical to all…
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Private or Public Cloud? How about a Hybrid Cloud approach?
Posted on December 08th, 2021
With the rise of the cloud, many companies have decided whether to use public clouds or private clouds to meet their IT needs. While both systems have advantages and disadvantages,…
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Disaster Recovery: A Remote Working Strategy Needs a Business Continuity Plan
Posted on November 15th, 2021
Disaster recovery. The organization can respond and recover from an event that negatively affects your business operations. Specific disaster recovery methods aim to enable the organization to regain critical systems…
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Jump Into The Cloud & Watch Your Business Grow
Posted on September 09th, 2021
We’ve long understood that making customer service a priority is a critical step to establishing a company’s brand credibility. In an increasingly competitive market with more discerning customers, buyers expect…
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Benefits of Cloud Contact Centers
Posted on March 11th, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a modern omnichannel marketing strategy. Even…
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How Infrastructure-as-a-Service (IaaS) Can Change Your Business for Good
Posted on January 11th, 2021
Today, there are so many as-a-service options there’s a whole new category to describe this computing model - Everything-as-a-Service! It’s written as XaaS for short, and it’s a term that…
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5 Things Every IT Disaster Recovery (DR) Plan Should Include
Posted on October 06th, 2020
When it comes to disaster recovery in the coming years, it’s safe to say businesses will become more focused on this area - not less. If you need a few…
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What are Socially-Engineered Cyber Threats? How Can Security-as-a-Service Help?
Posted on September 09th, 2020
Today companies of all sizes feel an increasing need to devote more time and resources to network security. And, for a good reason. Everywhere we look, there are new security…
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Planning Your Move to Cloud-based Unified Communications (UC)? Follow These Tips
Posted on August 04th, 2020
Recruiting top talent, adding new customers, remote collaboration - all of these activities require having an effective business communication system. But if you're relying on conventional PBX telephone equipment, or…
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How to Select the Right Cloud Contact Center Vendor
Posted on June 02nd, 2020
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service…
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