Latest News & Articles
Benefits of Cloud Contact Centers
Posted on March 11th, 2021
While they may seem outdated, contact centers are still a mainstay for organizations delivering high-quality customer service. The call center represents the hub of a modern omnichannel marketing strategy. Even…
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How Infrastructure-as-a-Service (IaaS) Can Change Your Business for Good
Posted on January 11th, 2021
Today, there are so many as-a-service options there’s a whole new category to describe this computing model - Everything-as-a-Service! It’s written as XaaS for short, and it’s a term that…
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5 Things Every IT Disaster Recovery (DR) Plan Should Include
Posted on October 06th, 2020
When it comes to disaster recovery in the coming years, it’s safe to say businesses will become more focused on this area - not less. If you need a few…
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What are Socially-Engineered Cyber Threats? How Can Security-as-a-Service Help?
Posted on September 09th, 2020
Today companies of all sizes feel an increasing need to devote more time and resources to network security. And, for a good reason. Everywhere we look, there are new security…
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Planning Your Move to Cloud-based Unified Communications (UC)? Follow These Tips
Posted on August 04th, 2020
Recruiting top talent, adding new customers, remote collaboration - all of these activities require having an effective business communication system. But if you're relying on conventional PBX telephone equipment, or…
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How to Select the Right Cloud Contact Center Vendor
Posted on June 02nd, 2020
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service…
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Increasing Remote Workers’ Productivity through Hosted PBX
Posted on May 05th, 2020
Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system—such as voicemail, fax, conference calling, and others—from anywhere that…
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Colocation and Cloud Services – What You Need to Know
Posted on April 07th, 2020
Today doing more with less isn't enough. Companies are looking to do more even more, with even less. That’s primarily why more businesses are turning to colocation and cloud colocation…
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Guess What? Mobility is No Longer Optional for the Business
Posted on March 02nd, 2020
It’s hard to pinpoint a trend that’s had more of an impact on the enterprise today than mobility. More than ever before, businesses are looking to take advantage of mobile…
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Private vs. Public Cloud vs. Hybrid- What’s the Difference?
Posted on January 07th, 2020
More and more organizations today are deploying cloud-based solutions to help simplify complex IT architectures and to drive down IT spending. In fact, a study by MarketsandMarkets suggests that the…
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